Nexus Truck Upgrades – Shipping & Returns Policy

FAST SHIPPING

Approximately 90% of all orders placed Monday–Friday before 2 PM Houston, TX Time will leave their warehouses within 24 hours or less (excluding weekends & holidays).

Some items may go on backorder or ship direct from third‑party/manufacturer and take additional processing time.

Customers are encouraged to contact customer support via text, email, or phone to verify timelines if they have a strict deadline.

FREIGHT & LARGE ITEMS

Some large products may require freight shipping.

Freight shipping to commercial addresses with a loading dock is free.

Freight shipments to residential addresses may incur an extra delivery charge.

SHIPMENT SHORTAGES & BACKORDERS

Shipment shortages must be reported within 5 business days and include the package label date/package code and part number.

Orders entered as "ship and backorder" will be shipped as items become available.

REFUSED & UNDELIVERABLE ORDERS

If a shipment is refused or undeliverable, it will be processed as a return for credit and handled under the return policy.

INTERNATIONAL ORDERS

Orders shipped to Canada or international addresses are subject to tariffs, customs duties, VAT, import charges, and brokerage fees.

These fees are the customer's responsibility.

Shipping and handling charges from Suspension Superstore do not include import fees.

Customs and brokerage fees are typically charged by the delivery carrier.

RETURN POLICY

Damaged or Incorrect Items

If an item arrives damaged or the wrong product is sent, Suspension Superstore will correct the issue.

Customers should report this as soon as possible.

Standard Returns (Buyer's Remorse / Incorrect Order)

Returns are accepted within 30 days of receipt.

Items must be new, unused, uninstalled, and in original condition.

Customers are responsible for:

• Original outbound shipping cost
• Return shipping cost
• Inspection, repackaging, and restocking costs
• A 20% restocking fee

Refunds equal the price paid for the items minus original shipping and the 20% restocking fee.

Items not in new condition or showing signs of installation are not eligible for refund.

Store Credit or Exchange Returns

Customers are responsible for return shipping to Suspension Superstore or the manufacturer.

Store credit or exchange value equals the actual purchase price paid.

Items must be new and uninstalled unless otherwise approved.

Return Authorization Required

Customers must obtain a Return Authorization (RA) number before sending any items back.

Returns sent without an RA number clearly marked may be refused.

Restocking Fees

Restocking fees are not charged if the company made the error.

Fees help cover inspection, repackaging, restocking, order processing, and payment processing costs.

Special Notes

Factory Direct and Special Order products may have separate or additional restrictions provided at the time of approval.